Sustainability Promotion System and Management

Sustainability Promotion of the Daigas Group

The Daigas Group aims to become a corporate group that helps further the evolution of customers’ livelihoods and businesses. To this end, the management and employees act based on the “Daigas Group Charter of Business Conduct (“the Charter”),” which stipulates the basic concept of our CSR. As the Group's business field expands, the scope of its stakeholders—customers, local communities, shareholders, investors, and employees—all of whom are affected by our business operations, is expanding further.

In order to recognize the impact our business activities may have on society and the environment, and conduct business while taking such impact into account, the Daigas Group has been promoting CSR activities. Specifically, in 2009, the Group introduced indicators under each chapter of the Charter to promote CSR activities and visualize their processes. In FY2015, we identified important aspects for the Group (materiality) by turning to the opinions of outside knowledgeable people.

In addition, to promote ESG-conscious management in conformity with global standards, which the Long-Term Management Vision advocates, in FY2021, we renamed the CSR Committee the ESG Committee, and the CSR Promotion Council the ESG Council. Since FY2022, we have set new materiality that contributes to the embodiment of the Charter under this promotion system and the achievement of a sustainable society. We are also striving to appropriately assess our initiatives and our progress in achieving the targets for the respective indicators and ensure that the PDCA (plan-do-check-act) management of the activities will work more effectively.

Sustainability Promotion System

The ESG Council, which consists of executives, deliberates sustainability plans and reports on the results of activities under the supervision of the president. From the viewpoint of integrating the promotion of overall sustainability activities, the Daigas Group has established the ESG Committee, chaired by the Executive in Charge of ESG Promotion (Vice President), who supervises the Group’s sustainability activities. Consisting of the heads of related organizations, the ESG Committee coordinates and advances Group-wide activities to ensure that the activities will be conducted in an appropriate and proactive manner.

The Environment Subcommittee, the Social Contribution Subcommittee, and the Compliance and Risk Management Subcommittee have been established to promote CSR activities in a cross-departmental manner.

All these moves represent the Daigas Group’s efforts to strengthen sustainability activities to live up to higher social expectations for the Group through communication with internal and external stakeholders.

■ Sustainability Promotion Structure (as of April 1, 2021)

Sustainability Promotion Structure (as of April 1, 2021)

Indicators under Each Chapter of the Charter

Efforts to Promote Sustainability Activities Based on the Charter and to Visualize the Process

In 2009, the Daigas Group introduced indicators under each chapter of the Charter to promote sustainability activities based on the Charter and to visualize the process. Under the Group’s policy of promoting sustainability, the indicators cover the medium-term period between FY2018 and FY2021.
In FY2022, the indicators under each chapter of the Charter were integrated into materiality indicators, which have been re-established as indicators for new material issues.

■ Changes to the Indicator Structure

■ Results of Efforts to Achieve Targets Set under Indicators under Each Chapter of the Charter (FY2018-2021)

CSR
Charter
CSR Indicators FY2022
Targets
FY2018 Results FY2019 Results FY2020 Results FY2021 Results
Charter I Customer Satisfaction Survey: Seven customer service duties
Overall satisfaction rate 91% or more 92% 92% 92% 92%
Each satisfaction rate for each of the seven customer service duties 86% or more 89% or more for all seven duties 89% or more for all seven duties 90% or more for all seven duties 90% or more for all seven duties
Charter Ⅱ Environmental Management Indicator
Environmental Management Efficiency 14.2 yen / 1,000 m³
or less
11.6 yen / 1,000 m³ 12.5 yen / 1,000 m³ 13.6 yen / 1,000 m³ 14.0 yen / 1,000 m³
Charter Ⅲ Communication events
Number of such events held
(environmental education and food education, and visit to the Gas Science Museum)
1,950 events or more 3,710 events 3,414 events
  • *The target was revised to 2,700 events or more.
2,979 events
  • *The target was revised to 2,915 events or more.
1,742 events
  • *The target was revised to 2,600 events or more.
Social contribution activities
Number of such events held 600 events or more 1,099 events 1,085 events
  • *The target was revised to 800 events or more.
1,099 events
  • *The target was revised to 1,090 events or more.
777 events
  • *The target was revised to 1,070 events or more.
Charter IV Scores on compliance awareness
(Individual) Recognition level of “Code of Conduct” Higher than the previous year Up 4.0 percentage points year-on-year (85.6%) Down 1.2 percentage points year-on-year (84.4%) Down 1.7 percentage points year-on-year (82.7%) Up 1.2 percentage points year-on-year (83.9%)
(Organization) Degree of compliance penetration in the organization Higher than the previous year Up 4.3 percentage points year-on-year (91.9%) Down 0.1 percentage points year-on-year (91.8%) Up 1.3 percentage points year-on-year (93.1%) Up 0.9 percentage points year-on-year (94.0%)
Percentage of employees receiving the “Compliance Training”
Attendance rate 100% 100% (No. of employees covered by the survey: 22,349) 100% (No. of employees covered by the survey: 22,231) 100% (No. of employees covered by the survey: 23,063) 100% (No. of employees covered by the survey: 22,835)
Charter V Employee Attitude Survey
Job satisfaction and attachment to the company Maintained sufficient levels Maintain sufficient levels (3.85 for job satisfaction, 4.38 for employees' sense of attachment to the Company / five-scale survey)
  • * FY2015 results
Maintain sufficient levels (3.86 for job satisfaction, 4.25 for employees' sense of attachment to the Company / five-scale survey) Maintain sufficient levels (3.86 for job satisfaction, 4.25 for employees' sense of attachment to the Company / five-scale survey)
  • * FY2019 results
Maintain sufficient levels (3.86 for job satisfaction, 4.25 for employees' sense of attachment to the Company / five-scale survey)
  • * FY2019 results

Sustainability of
the Daigas Group
President's Commitment
Values and Sustainability Promotion of the Daigas Group
Daigas Group's Values Daigas Group Charter of Business Conduct and Management Policy Daigas Group Code of Business Conduct Sustainability Promotion System and Management Stakeholder Engagement Initiatives the Daigas Group Participates In Commendation from the Outside
Sustainability Management and Value Creation Process
Value Creation Process of the Daigas Group Long-Term Management Vision 2030 Medium-Term Management Plan 2023 Daigas Group Carbon Neutral Vision
Actions on Materiality
Materiality of the Daigas Group Materiality Review Cycle Customer Health and Safety
(FY2021 Report)
Energy / Emissions
(FY2021 Report)
Local Communities
(FY2021 Report)
Customer Privacy
(FY2021 Report)
Supplier Assessment
(FY2021 Report)
Training and Education
(FY2021 Report)
Diversity and Equal Opportunity
(FY2021 Report)
Economic Performance
(FY2021 Report)
Creating Value for Customers
(Charter I)
Contributing to the Sustainability of the Environment and Society
(Charter Ⅱ)
Engaging with and Contributing to Society (Charter Ⅲ) Respecting Human Rights
(Charter IV)
Complying with Laws and Regulations (Charter V) Providing Work Environment That Supports Employees’ Personal Growth (Charter VI)
Corporate Governance
Corporate Governance Risk Management Compliance Messages from Outside Directors
Value Chain and Sustainability
Consideration for the Value Chain and Stakeholders Social Impact of Business Activities in Our Energy Value Chain and Our Efforts toward Sustainability
Daigas Group's Efforts for SDGs
Special Features: Co-create Value for a Sustainable Future - Daigas Group×Stakeholders Achieving a Low Carbon / Carbon Neutral Society Establishing Lifestyles and Businesses Adjusted to the New Normal Enhancing Resilience of Customers and Society Back Numbers of Special Features
FY2021 Activities Report
Creating Value for Customers (Charter I)
Charter I Index Management for Creating Value for Customers Safety and Security 1:
Procurement Stage
Safety and Security 2:
Processing Stage
Safety and Security 3:
Distribution Stage
Safety and Security 4:
Consumption Stage
Incorporating Customer Opinions Proposing New Value
Contributing to the Sustainability of the Environment and Society (Charter Ⅱ)
Charter Ⅱ Index Management toward Contributing to the Sustainability of the Environment and Society Environmental Management Environmental Management: Indicators, Targets and Results Actions for Climate Change: Recognition of and Action on Risks and Opportunities Actions for Climate Change: Method to Evaluate Effects of CO2 Emissions Reduction Actions for Climate Change: Working to Reduce CO2 Emissions in Business Activities Actions for Climate Change: Working to Reduce CO2 Emissions at Customer Sites Efforts in Resource Recycling Conserving Biodiversity Developing Environmental Technologies Addressing Environmental Risk Promotion of Green Purchasing Environmental Communication
Engaging with and Contributing to Society (Charter Ⅲ)
Charter Ⅲ Index Management of Engagement with and Contribution to Society Social Contribution Activities Corporate Volunteering Activities under the Small Light Campaign Activities for Promoting Communication with Society Activities at Osaka Gas' Foundations
Respecting Human Rights (Charter IV)
Charter IV Index Status of Management regarding Respect for Human Rights Human Rights Due Diligence Action on Human Rights
Complying with Laws and Regulations (Charter V)
Charter V Index Management for Complying with Laws and Regulations Compliance Promotion Efforts Efforts for Protection of Personal Information Information Security Consultations and Reports from Partner Companies
Providing Work Environment That Supports Employees’ Personal Growth (Charter VI)
Charter VI Index Status of Management to Support Employees' Personal Growth Employment Acceptance of Diversity Balancing Work and Family Human Resource Development and Rewards Communication Between Employees and Company Improving Occupational Health and Safety
Reporting Guidance and Guidelines and ESG Data
Reporting Guidelines
ESG Data
Environmental Performance Data Social Data Governance Data
Reports
Policy on Reporting Sustainability Activities Third-Party Review /
Third-Party Verification
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