Compliance Promotion Efforts

Principle and Outline

For the Daigas Group, compliance means not only observing the laws and regulations but also conducting sensible corporate activities based on sound ethics. Ensuring compliance requires that all executives and employees follow laws/regulations and their consciences, in line with the foundations for compliance set forth in the “Daigas Group Code of Business Conduct,” and act in accordance with in-house regulations and rules. To those ends, we conduct training and educational activities aimed at raising awareness of the importance of compliance, instilling knowledge, and improving the ability to think ethically.

The Daigas Group believes that observing compliance is the most important element in earning the trust of customers and the general public and that compliance is the foundation on which rests the Group’s status as a going business concern. Accordingly, the Group has set up a “Compliance Desk” as one mechanism for promptly ascertaining legal and regulatory violations, fraudulent acts, and other such matters and dealing with these quickly and appropriately.

Group-Wide Efforts

“Predictive Data Monitoring”

In FY2012 the Daigas Group started a new “Predictive Data Monitoring” initiative to detect signs of potential compliance-related problems. This initiative aims to prevent any compliance-related problems from occurring by detecting unusual changes in the data through regular and continuous data monitoring and by taking proactive measures as soon as possible.

In FY2021, monitoring was conducted on 149 items.

Improving Compliance Awareness

In-house training efforts, etc.

We are continually working to improve compliance awareness through such efforts as training sessions and awareness surveys.

For example, we conduct case method training to sharpen the ability to think ethically and offer “Compliance Coordinator and Staff Seminars” for compliance coordinators and staff who serve as key personnel in the compliance efforts of specific organizations and affiliate companies (including all subsidiaries), training sessions for organizational heads and higher-ranked managerial personnel featuring outside instructors, and tier-specific education for managers and new employees. We have achieved our goal of 100% for the training participation rate among Daigas Group employees, used as a CSR indicator, by implementing, in addition to these training programs, various compliance training sessions led by individual organizations and affiliate companies, including workplace discussions on cases related to the Daigas Group Code of Business Conduct.

In addition to providing employees with a variety of information on compliance via the intranet and other means, we undertake educational activities, such as soliciting “Compliance Slogans” from employees each year (10,354 submissions received group-wide in FY2021).

Including compliance in personnel evaluation items

Osaka Gas has set compliance efforts as one of the evaluation items for the “role expectation assessment,” under which assessment is made of how well actions are carried out on a daily basis in relation to the expected role. By including compliance efforts in employee performance evaluations, we aim to promote better legal compliance and an improved sense of ethics among employees.

Promotion of Global Compliance

Promotion of global compliance in step with overseas business development

In view of expanding business operations abroad, an English version of the leaflet summarizing the Corporate Principles of the Daigas Group, the “Daigas Group Charter of Business Conduct,” the “Daigas Group Code of Business Conduct” and in-house whistle-blowing contacts used for the internal reporting system was posted on the intranet for dissemination to employees.

As in FY2020, in FY2021 we conducted inspections at 18 major overseas subsidiaries to determine how they respond to risks, by using the revised G-RIMS (Osaka Gas’s original risk management system) for use at overseas subsidiaries. For about 40 risk items, we checked whether preventive measures and early-detecting steps had been implemented at the subsidiaries as intended, and we then took response actions against the risks.

Compliance Desks (Hotline)

Compliance Desks set up at Osaka Gas, major affiliated companies and law firms to receive reports from and give advice to parties both inside and outside the Group

The Daigas Group has established “Compliance Desks” at the Head Office, core affiliates, and law offices outside the company to provide a channel for persons who need a place to seek advice on, and report matters of compliance with laws and internal rules. Not only management and employees of the Group, and workers dispatched from manpower agencies to work for the Group, but also management and employees of client companies providing goods and labor to Group companies on a long-term basis can seek advice or make reports by phone, e-mail, or in writing anonymously.

In FY 2021, the “Compliance Desks” received a total of 165 consultations and reports. Upon receipt of a report, an initial examination was made, following which a fair investigation of the facts was conducted and any necessary corrective measures were implemented.

Acting on a report concerning compliance, the Group will take remedial measures if the case is found to constitute a violation of law. Even if no violation is detected, the Group will carry out improvement measures as a way of creating a better working environment and maintaining it, if doing so is deemed necessary for the workplace.

  • ■ Number of Consultations

    Number of Consultations
  • ■ Breakdown of Report Content

    Breakdown of Report Content

Protection of whistleblowers

Osaka Gas has a rule that deals with compliance-related reports by employees to the Compliance Desk and the subsequent investigation of the matter. Based on this rule, we keep the names of the whistleblower and persons implicated confidential, and prevent retaliatory action against the whistleblower.

The contents of the reports received, results of the investigation into the matters, and corrective measures taken are reported to and shared with the Compliance and Risk Management Subcommittee and the ESG Committee to prevent similar matters.

■ Organization of “Compliance Desks”

Organization of “Compliance Desks”

■ Dissemination of information on Compliance Desks

Dissemination poster

Dissemination poster

A portable card contains a variety of information, including Compliance Desk contact details and frequently asked questions (FAQs). This card is distributed to all employees of the Daigas Group and workers loaned to the Group for temporary periods.

Information on Compliance Desks is also posted on the Company's Intranet while a poster aimed at disseminating such information has been updated. Through these measures, believed to be effective, the Company will work on promoting employees' awareness and understanding of Compliance Desks.

The Daigas Group's in-house portal site contains FAQs regarding how to better use a Compliance Desk.

Efforts to operate consultation and reporting systems adequately

Employees seeking advice on violations of compliance, including harassment, often turn to the section in charge of general affairs of their organization as well as Compliance Desks. Osaka Gas holds training sessions for those who have newly taken charge of compliance affairs at each organization to enable them to better respond to complaints and learn how to address compliance-related problems.

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