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ESG Efforts
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ESG Efforts

Item	Articles
Message from the CEO	Message from the President
Message from the CEO	President's Commitment (Sustainability of the Daigas Group)
Corporate Principles	Corporate Principles
Company Overview	About Us
	Daigas Group
	Our Businesses
Financial Performance	Financial Highlights
	Shareholders' Meeting
	Integrated Report / Annual Report
	Fact Book
	Securities Report (Japanese version only)
Management Vision / Strategy	Medium- and Long-Term Business Plans
	Business Plan for FY2021.3 of Daigas Group
	Medium-Term Management Plan 2023
Policy on Reporting Sustainability Activities	Policy on Reporting Sustainability Activities
Sustainability Management	Sustainability Promotion System and Management
Sustainability Management	Materiality of the Daigas Group

E：Environment

Domain		Policy / Guidelines	Management Approach	Activities / Performance
Environmental Materiality		Daigas Group Biodiversity Policy Daigas Group Environmental Policy Daigas Group Charter of Business Conduct Daigas Group Procurement Policy Daigas Group Procurement Policy for Suppliers Green Purchasing Guidelines Fundamental Concept (Management toward Contributing to the Sustainability of the Environment and Society)	[Responsibilities] System to Promote Environmental Management [Targets / Indicators] Long-Term Vision toward FY2031 Daigas Group Carbon Neutral Vision	Activity Indicator, Target, Plan, and Results Osaka Gas's ISO Certification Acquisition Status
			Environmental Targets and Results
			Activity indicator (Environmental Management Indicator): Environmental Management Efficiency
Climate Change	Risks and Opportunities Related to Climate Change	Principle and Outline (Actions for Climate Change: Recognition of and Action on Risks and Opportunities)	Materiality: Economic Performance
	Risks and Opportunities Related to Climate Change		Climate Change Governance Strategy Risk Management Indicators and Targets
	Contributing to the realization of a low-carbon or decarbonized society through business activities ・Reducing CO2 Emissions ・Reducing CH4 Emissions	Contribution to the Sustainable Development Goals (SDGs) Principle and Outline (Actions for Climate Change: Working to Reduce CO2 Emissions in Business Activities)	Materiality: Energy / Emissions
				Efforts by the Daigas Group to Reduce CO2 Emissions from City Gas Business Efforts to Reduce CO2 Emissions from Electricity Business Benefits of Energy Saving and Reductions of CO2 Emissions
	Helping Customers' Efforts for Realizing a Low-Carbon Society ・Reducing CO2 Emissions	Contribution to the Sustainable Development Goals (SDGs) Principle and Outline (Actions for Climate Change: Working to Reduce CO2 Emissions at Customer Sites)		Approaches at Customer Sites (Households) Reduction of CO2 Emissions at Customer Sites (Business / Industrial Use)
Resource Circulation	Efforts in Resource Recycling ・Waste ・Water ・Resource Recycling	Principle and Outline (Efforts in Resource Recycling)		Resource Recycling Efforts at the Daigas Group
Biodiversity	Conserving Biodiversity ・Considerations during Resource Development ・Controlling Impact by Piping Works ・Greenery Area Management at LNG Terminals	Daigas Group Biodiversity Policy Principle and Outline (Conserving Biodiversity)		Consideration in Resources Development and Procurement Considerations Made When Gas Pipes Are Installed Consideration of Biodiversity in its Greening and Planting Activities in the Daigas Group
Addressing Environmental Risk	Environmental Risk Management	Principle and Outline (Addressing Environmental Risk)		Actions for Climate Change: Recognition of and Action on Risks and Opportunities Chemical Substance Management Response to Water Risks Soil and Groundwater Conservation Management of Waste Containing PCBs
Community	Environmental Communication ・Advice from Knowledgeable Persons ・Employee Environmental Education, Participation in Organizations ・Energy and environmental education ・Biodiversity education	Principle and Outline (Environmental Communication) Initiatives the Daigas Group Participates In	Mechanism for receiving stakeholder complaints (Environment)

S：Social

Domain		Policy / Guidelines	Management Approach	Activities / Performance
Human Rights	Due Diligence	Daigas Group Human Rights Policy Supplier Assessment (Materiality)	[Responsibilities] Systems and Plans for Human Rights Awareness Information Security Management System	Education and Training for Human Rights Awareness Efforts to Strengthen Information Security
Human Rights	Respect of Human Rights, Human Rights Awareness Raising, Protection of Personal Information	Fundamental concept (Status of Management regarding Respect for Human Rights) Principle and Outline (Action on Human Rights) Principle and Outline (Efforts for Protection of Personal Information)	[Targets / Indicators] Sustainability Indicator (Scores on Compliance Awareness / Percentage of Employees Receiving “Compliance Training”) Supplier Assessment (Materiality) Customer Privacy (Materiality)
Consumer Issues	Customer Health and Safety, Quality Control	Fundamental Concept (Management for Creating Value for Customers)	[Responsibilities] Security and Safety Promotion Structure Mechanism for receiving stakeholder complaints
			[Targets / Indicators] Sustainability Indicator (Customer Satisfaction Survey: Seven Customer Service Duties)
			Customer Health and Safety (Materiality)
		Principle and Outline (Safety and Security 1: Procurement Stage)		Ensure stable procurement by diversifying sources of LNG imported by Osaka Gas
		Principle and Outline (Safety and Security 2: Processing Stage)		Odorization aids gas leak detection Monitored 24 hours a day, 365 days a year
		Principle and Outline (Safety and Security 3: Distribution Stage)		Development of a Wide-Area Gas Pipeline Network Safety Measures During Supply
		Principle and Outline (Safety and Security 4: Consumption Stage)		Products and Services Ensure Safe Use by Customers When Problems Occur Gas Equipment Inspections “All-Employee Gas Safety Initiative” Ensures Customer Safety Accuracy in Advertising
		Principle and Outline (Incorporating Customer Opinions)		Improving Customer Satisfaction
	Customer Service/Support (customer satisfaction) ・Responding to Complaints	Principle and Outline (Safety and Security 4: Consumption Stage)	Mechanism for receiving stakeholder complaints
				Services to Meet a Range of Customer Needs
		Principle and Outline (Proposing New Value)		Improving Customer Satisfaction Services to Meet a Range of Customer Needs Sharing customer voices throughout the company
Community	Social Contribution Activities ・Activities at Osaka Gas' Foundations	Fundamental Concept (Management of Engagement with and Contribution to Society)	[Responsibilities] Social Contribution Promotion structure
			[Targets / Indicators] Sustainability Indicator (Number of Communication / Social Contributions Events)
				Communication with the Next Generation
			Local Communities (Materiality)
		Principle and Outline (Social Contribution Activities)		Community Building Commitment to Helping Solve Regional Issues Sports and health Culture and History
		Principle and Outline (Corporate Volunteering Activities under the Small Light Campaign)		Funding and Activities of the “Small Light Campaign”
		Principle and Outline (Activities for Promoting Communication with Society)	Mechanism for receiving stakeholder complaints
				Participation in Society
		Principle and Outline (Activities at Osaka Gas' Foundations)		Activities at Osaka Gas' Foundations
Stakeholders	Response to Stakeholders' Voices	Dialogue and Cooperation with Stakeholders	[Responsibilities] System for Reflecting the Opinions of Stakeholders	Dialogue and Cooperation with Stakeholders
Stakeholders	Response to Stakeholders' Voices	Dialogue and Cooperation with Stakeholders		Comment by Outside Expert: The Daigas Group’s Identification of Materiality
Supply Chain	Social Impact of Business Activities in Our Energy Value Chain and Efforts to Reduce Such Impact	Daigas Group Procurement Policy Daigas Group Procurement Policy for Suppliers Consideration for the Value Chain and Stakeholders	[Responsibilities] Management System for Supplier Assessment on Environmental Impacts, Impacts on Society, Human Rights and Labor Practices	Social Impact of Business Activities in Our Energy Value Chain and Our Efforts toward Sustainability
			[Targets / Indicators] Supplier Assessment (Materiality)
				Promotion of Activities for Sustainability Together with Business Partners
Compliance	Compliance Promotion Efforts	Fundamental concept (Management for Complying with Laws and Regulations)	[Responsibilities] Compliance Promotion Systems Compliance Desks (Hotline)	Group-Wide Efforts
		Principle and Outline (Compliance Promotion Efforts)	[Targets / Indicators] Sustainability Indicator (Scores on Compliance Awareness / Percentage of Employees Receiving “Compliance Training”)
		Principle and Outline (Compliance Promotion Efforts)		Improving Compliance Awareness
Labor Practice	Employment	Principle and Outline (Employment)	[Responsibilities] Systems for Receiving Complaints and Consultations about Employee's Human Rights and Labor Practices	Data on Osaka Gas Workforce
	Human Resource Development and Rewards	Fundamental concept (Status of Management to Support Employees' Personal Growth)	[Targets / Indicators] Sustainability Indicator (Employee Attitude Survey (job satisfaction and attachment to the company)) Training and Education (Materiality)
			Maximizing Value for Each Employee	Personnel System
		Principle and Outline (Human Resource Development and Rewards)		Employee Performance Evaluation and Interviews
	Improving Occupational Health and Safety	Principle and Outline (Improving Occupational Health and Safety)		Preventing Injury in the Workplace
	Diversity	Principle and Outline (Acceptance of Diversity)	Diversity and Equal Opportunity (Materiality)
	Diversity	Principle and Outline (Acceptance of Diversity)		Supporting a More Active Role for Female Employees Creating a Work Environment for the Disabled Creating a Work Environment for Seniors
	Balancing Work and Family	Principle and Outline (Balancing Work and Family)		Supporting Employees Balancing Work and Home
	Labor-Management Relations	Principle and Outline (Communication Between Employees and Company)	Mechanism for receiving stakeholder complaints
	Labor-Management Relations			Labor-Management Relations

G：Governannce

Domain		Policy / Guidelines	Management Approach	Activities / Performance
Governance	Corporate Governance	Basic Views on Corporate Governance	[Responsibilities] System and Efforts Aimed at Enhancing Corporate Governance	Analysis and Evaluation of Effectiveness of the Board of Directors as a Whole Efforts to Strengthen the Functions of Audit & Supervisory Board Members Operating Status of the Internal Control Systems Share and Shareholders Info.
	Disclosure of Information, Reponsibility for Shareholders/Investors
	Risk Management ・Information Security ・Disaster Preventive Measures ・BCP		Organizational Risk Management Structure	Regular Reviews and Monitoring
		Principle and Outline (Information Security)	Personal Information Protection Structure	Efforts to Strengthen Information Security
		Principle and Outline (Information Security)	Taking calls and responding all day, every day	Disaster Prevention at LNG Terminals Emergency Response System and Anti-disaster Measures Developing a Business Continuity Plan to Take Effect During a Large-scale Disaster or Accident

Keyword Search

Keyword	Articles
B
Balancing Work and Family	Balancing Work and Family
BCP	Developing a Business Continuity Plan to take effect during a large-scale disaster or accident
Biodiversity	Conserving Biodiversity	Daigas Group Biodiversity Policy
C
Climate Change	Actions for Climate Change: Recognition of and Action on Risks and Opportunities	Actions for Climate Change: Method to Evaluate Effects of CO2 Emissions Reduction
	Actions for Climate Change: Working to Reduce CO2 Emissions in Business Activities	Actions for Climate Change: Working to Reduce CO2 Emissions at Customer Sites
	Economic Performance
D
Diversity	Daigas Group Diversity Promotion Policy	Acceptance of Diversity
E
Employment	Data on Osaka Gas Workforce	Creating a Good Work Environment
Employment	Human Resource Development and Rewards
Energy security	Stable Procurement	Household cogeneration systems
Energy security	Efforts to Popularize Independent Dispersed Energy	Contribution to the Sustainable Development Goals (SDGs)
ESG	Long-Term Management Vision 2030	Medium-Term Management Plan 2023
ESG	Daigas Group Carbon Neutral Vision	ESG Data (Environment・Social・Governance)
F
Fair Business Practices	Global Compact and ISO 26000
G
Governance	Corporate Governance	Risk Management
H
Hotlines	Expansion of Customer Service through our Website	Taking calls and responding all day, every day
Hotlines	System for Reflecting the Opinions of Stakeholders	Compliance Desks (Hotline)
I
Innovation	Developing Environmental Technologies	Promotion and Support of Technological Development
ISO	Global Compact and ISO 26000	Osaka Gas's ISO Certification Acquisition Status
M
Management	Environment	Human Rights
	Consumer Issues	Community
	Stakeholders	Supply Chain
	Compliance	Labor practice
	Governance
Materiality	Actions on Materiality
P
Preparing for earthquakes	Customer Health and Safety	Emergency Response System and Anti-disaster Measures
Preparing for earthquakes	Disaster Prevention at LNG Terminals
R
Renewable energy	Efforts to Reduce CO2 Emissions from Electricity Business	Contribution to the Sustainable Development Goals (SDGs)
Risk	Risk Management	Addressing Environmental Risk
S
Safety	Safety and Security 2: Processing Stage	Safety and Security 3: Distribution Stage
Safety	Safety and Security 4: Consumption Stage
SDGs	Contribution to the Sustainable Development Goals (SDGs)
Smart Energy	Smart Energy House	Smart Energy Network
SRI	Inclusion in SRI Indices
T
TCFD	Actions for Climate Change: Recognition of and Action on Risks and Opportunities	TCFD Recommendations Table
TCFD	TCFD Guidance Table
V
Value Chain	Consideration for the Value Chain and Stakeholders	Social Impact of Business Activities in Our Energy Value Chain and Our Efforts toward Sustainability
Value Chain	Environmental Impact throughout the Daigas Group Value Chain
Value Creation Process	Value Creation Process of the Daigas Group

Sustainability of the Daigas Group

President's Commitment Transition Finance

Values and Sustainability Promotion of the Daigas Group: Daigas Group's Values Daigas Group Charter of Business Conduct and Management Policy Daigas Group Code of Business Conduct Sustainability Promotion System and Management Stakeholder Engagement Initiatives the Daigas Group Participates In Commendation from the Outside

Sustainability Management and Value Creation Process: Value Creation Process of the Daigas Group Long-Term Management Vision 2030 Medium-Term Management Plan 2023 Daigas Group Carbon Neutral Vision

Actions on Materiality: Materiality of the Daigas Group Materiality Review Cycle Creating Value for Customers
(Charter I) Contributing to the Sustainability of the Environment and Society
(Charter Ⅱ) Engaging with and Contributing to Society (Charter Ⅲ) Respecting Human Rights
(Charter IV) Complying with Laws and Regulations (Charter V) Providing Work Environment That Supports Employees’ Personal Growth (Charter VI)

Corporate Governance: Corporate Governance Risk Management Compliance Messages from Outside Directors

Value Chain and Sustainability: Consideration for the Value Chain and Stakeholders Social Impact of Business Activities in Our Energy Value Chain and Our Efforts toward Sustainability

Daigas Group's Efforts for SDGs: Special Features: Co-create Value for a Sustainable Future - Initiatives to Achieve Carbon Neutrality Back Numbers of Special Features

FY2022 Activities Report

Creating Value for Customers (Charter I): Charter I Index Management for Creating Value for Customers Safety and Security 1:
Procurement Stage Safety and Security 2:
Processing Stage Safety and Security 3:
Distribution Stage Safety and Security 4:
Consumption Stage Incorporating Customer Opinions Proposing New Value

Contributing to the Sustainability of the Environment and Society (Charter Ⅱ): Charter Ⅱ Index Management toward Contributing to the Sustainability of the Environment and Society Environmental Management Environmental Management: Indicators, Targets and Results Actions for Climate Change: Recognition of and Action on Risks and Opportunities Actions for Climate Change: Method to Evaluate Effects of CO2 Emissions Reduction Actions for Climate Change: Working to Reduce CO2 Emissions in Business Activities Actions for Climate Change: Working to Reduce CO2 Emissions at Customer Sites Efforts in Resource Recycling Conserving Biodiversity Developing Environmental Technologies Addressing Environmental Risk Promotion of Green Purchasing Environmental Communication

Engaging with and Contributing to Society (Charter Ⅲ): Charter Ⅲ Index Management of Engagement with and Contribution to Society Activities for Promoting Communication with Society Corporate Volunteering Activities under the Small Light Campaign Social Contribution Activities Activities at Osaka Gas' Foundations

Respecting Human Rights (Charter IV): Charter IV Index Status of Management regarding Respect for Human Rights Human Rights Due Diligence Action on Human Rights

Complying with Laws and Regulations (Charter V): Charter V Index Management for Complying with Laws and Regulations Compliance Promotion Efforts Efforts for Protection of Personal Information Information Security Consultations and Reports from Partner Companies

Providing Work Environment That Supports Employees’ Personal Growth (Charter VI): Charter VI Index Status of Management to Support Employees' Personal Growth Employment Acceptance of Diversity Balancing Work and Family Human Resource Development and Rewards Communication Between Employees and Company Improving Occupational Health and Safety

Reporting Guidance and Guidelines and ESG Data

Reporting Guidelines

ESG Data: Environmental Performance Data Social Data Governance Data

Reports: Policy on Reporting Sustainability Activities Third-Party Verification Download Sustainability Site Terminology Search by Purpose Course Taken Since the Company's Foundation Sustainability Site Map We Value Your Feedback Topics backnumber Osaka Gas in brief